JOB_POSTING-3-79399
Job Description
Role Title: AVP, Marketing Supplier Management (L10)
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview
The Performance Marketing Team is the engine behind business growth as it handles the majority of marketing activities. This includes targeting the right audience through campaigns, distributing content via channel marketing, conducting a thorough analysis of campaign launches and budgets, and also ensuring compliance via surveillance and governance all to maximize results and maintain a competitive edge. Together this team drives ROI and elevates Synchrony's brand presence in a dynamic market.
Role Summary/Purpose
The AVP, Growth Supplier Manager role is responsible for managing all aspects of the Supplier Lifecycle including the onboarding, monitoring, and offboarding of SYF suppliers. Knowledge of S2P and SRM concepts, execution practices, and technology platforms will be critical in driving supplier performance, mitigating risks, documenting supplier controls, and advancing operational excellence.
A successful candidate will possess the ability to provide critical challenge to business stakeholders and the enterprise Source-to-Pay organization, while offering thoughtful management and oversight of assigned suppliers to ensure alignment with business objectives, regulatory requirements, and supplier performance expectations.
Key Responsibilities
- Develop and maintain strategic supplier relationships while collaborating with business stakeholders to improve supplier processes, achieve cost reduction, reduce defects and manage risk.
- Liaise with business owners within Growth, to deliver on supplier management program requirements, complete due diligence assessments, and leverage reporting to manage and complete assigned supplier relationship tasks
- Document and resolve supplier risks, issues, and execute risk acceptances when appropriate in the Synchrony Supplier Management and Synchrony Risk Management technology systems.
- Develop expertise on Synchrony's Process Universe as it pertains to Growth and leverage this knowledge to align suppliers to L3 processes, and work with Functional QA and Compliance partners to align Critical to Compliance (CTC) elements and document risks/evidence of controls to mitigate those risks.
- Manage project initiatives as assigned including but not limited to supplier process improvements, executing cost out and cost avoidance, and supplier data maintenance
- Lead cost reduction strategies through RFP/RFQ with stakeholders and by partnering with Sourcing
- Recommend suppliers and cost saving opportunities to Growth business stakeholders
- Develop subject matter expertise required to provide advanced supplier monitoring and oversight
- Ensure appropriate documentation for required Supplier Relationship Management Program is maintained per company requirements
- Manage day to day purchasing and invoice inquiries on behalf of suppliers or Growth teams, ensuring compliance with defined SYF policies and processes
- Statement of Work (SOW) disposition, invoice payment, reporting, and management of supplier access to requisite SYF technology systems as applicable
- Act as a mentor/coach for new hires
- Perform other duties and/or special projects as assigned.
Required Skills/Knowledge
- Bachelor's Degree in any discipline with 4+ years of experience in Financial Services or Synchrony experience and in lieu of a degree 6+ years of experience required.
- Good knowledge of supplier/Third party management.
- 2+ years supplier relationship management experience
- Experience in consumer financial services with exposure to a credit card or retail environment a plus
Desired Skills/Knowledge
- Self-starting nature, curiosity, and critical thinking
- Experience with eGRC, Coupa, SAS Viya, Tableau, is an added advantage
- Demonstrated proficiency in building strategic relationships and supplier oversight
- Project management skills with successful experience participating in a cross functional team
- Demonstrated ability to creatively solve problems, develop new tactics, address implementation obstacles, while maintaining a positive can-do attitude
Eligibility Criteria
Bachelor's Degree in any discipline with 4+ years of experience in Financial Services or Synchrony experience and in lieu of a degree 6+ years of experience required.
Work Timings: 8:00 AM EST to 4:00 PM EST
This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement HubsHyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events.
For Internal Applicants
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, LPP)
- L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- L08+ Employees can apply
Grade/Level: 10
Job Family Group
Marketing
