AVP-Insurance Operations (UK/ London Market)

In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, benchmarking for making processes more efficient and effective

Effectively engage with customers to understand and address customer pain points

Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

Align to customer goals and deliver on commitments consistently

Foresee risks, be proactive and predictive while developing mitigation plans

Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth.

Minimum qualifications

This will be Operating Leader position in Insurance Vertical (London/ UK Markets).

Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims is a must have.

Ability to prioritize and manage effectively across many competing and concurrent tasks Ability to manage multiple geographies and understand the cultural nuances.

Ability to manage through indirect authority and matrixed organization structures.

Strong negotiation, facilitation and influencing and consensus building skills

Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

Ability to work with all levels of the organization

The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

Leverage lean six sigma framework to drive continuous performance improvement

Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps

Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation