Job Title: AVP HR Operations
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
Structured Hybrid Role
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, anchor, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction
To lead the Benefits Issues Resolutions (BIRT), India Benefits and Fleet teams in providing a world class range of operational and transactional services for the benefit schemes that are provided to Barclays employees; alongside engaging with key stakeholders within the Rewards & Performance centres of excellence, external suppliers, and colleagues within the Benefits employee helpdesks
What will you be doing
- Direct line management of circa 3 FTE Team Leaders and their teams (Chennai) working towards pre-defined targets.
Operating best-in-class end to end processes, controls, people, culture and conduct.
To lead on the delivery of Benefits and Rewards impacting projects incorporating change and business migration to agreed timescale, quality, ensuring objectives are delivered and improvements achieved.
To manage Service Level Agreements and Key Performance Indicators through effective team leadership.
Operational Processing and Service Excellence
Develop, manage and maintain Benefits operational procedures and practices.
Ensure that Benefit operational servicing and processing is consistent and meets the needs of the customer and the business through stakeholder reviews.
Responsible for the query and complaint handling for all queries relating to Benefits and prompt root cause analysis of issues/planning and on-time delivery of rectification activities as required.
Responsible for monitoring the continued effective use of all Benefit related aspects of systems used, including the oversight and/or management of regular and annual data files / interfaces.
To liaise with the Reward Transaction Cycle to define and administer the benefits incorporating legislative, system, operational and business changes, communications to customers and testing, as required.
Co-ordinate, manage and report all Benefit risks in line with HR guidelines including compliance with legislation, ensuring robust plans are in place and executed to time/quality.
Analyse and report on Benefit related MI and any business opportunities or themes supported by the data.
Operational Change Management
Identify opportunities to develop the service in line with the Benefit provision, Policy guidance, best practise and operational efficiencies.
Work in partnership with the wider HR Operational and Control teams to shape and develop the customer experience and deliver Benefit related business objectives.
Work in partnership with governing bodies or Reward Policy team to ensure implementation and delivery of legislative and policy change.
Make operational change decisions based on an evaluation of risk, cost, resource availability, customer service and overall impact on Benefit operational servicing & processing model.
Operate and evaluate implemented process, procedure and policy change and feedback to relevant parties.
Support transitional change activity to either embed new operational services or migrate services to other areas of HR Operations.
What We're Looking For
Graduation
Benefits
Experience of Benefits, governance, controls and risk management.
Excellent people management skills in relation to performance, motivation, development and delivery
Customer Service experience ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly
Skills That Will Help You In The Role
Preferably degree qualified in a numerate or HR-related discipline
Experience of working within a HR operational and service delivery environment
Generalist HR experience within complex organisations
Where will you be working
Chennai
Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
