Role Title: Aviation Executive
Reports to: Servicing and Aviation Manager
Function: TC Support - Aviation
Leadership Community: Specialist Leadership
Role Description
A multi skilled executive with experience of IATA airline reservations & ticketing working as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors. Offering excellent knowledge of all air fares with a good geographical awareness to assist with making reservations, recalculating amendments, processing refunds, and the ability to issue and reissue tickets.
Principle Accountabilities
- Making complex reservations on scheduled airlines for our Travel Counsellors
- Putting together complex itineraries using manual contracts where required
- Giving advice on different air fare types & fare rules
- Awareness of Phenix flights functionality
- Advising on best routings/airlines
- Understanding the minimum ground arrangements required for our negotiated ITX fares
- Giving the applicable codes to ensure extended ticketing time limits achieved
- Receiving airline communication & distributing where necessary
- Booking BA groups using BA dropthrough
- Providing assistance with Galileo entries & supporting our GDS users to use the resource more effectively
- Advising Travel Counsellors of airline schedule changes & sourcing alternatives
- Ensuring published and consolidated tickets are issued accurately and efficiently
- Amending and recalculating voluntary changes according to fare rules
- Reissuing tickets in the case of voluntary & involuntary changes
- Building and issuing tickets on group bookings
- Queue management – understanding ticketing time limits & reading vendor remarks
- Processing of airline refunds via GDS & BSPlink – awareness of the accuracy required
- Reviewing & investigation of ADMs received – understanding airline rules & policies to be able to dispute in a timely manner
- Updating files appropriately
Capability
Description
GDS : Experience of Galileo to make and amend airline reservations.
BSPlink: Knowledge and experience of BSPlink to assist with offering refunds where applicable.
Airline Ticketing: Experience of airline ticketing, along with ability to recalculate for both reissue and refund.
Experience with a Global Distribution System (GDS), preferably Galileo, or an equivalent IATA-accredited system
Prior experience in a Travel Management Company (TMC)
