AVC:Regional Training Manager

Key Responsibilities

Implement the Training solutions designed for product, process, soft skills and behavioural training at the center.

Manage a team of Trainers to facilitate functional and behavioural training programs as per the prescribed delivery plan, with high delivery standards and ensure Employee Training Coverage as per defined levels.

Design training modules and ensure implementation of Training Plans and various learning methods for the designated center (e.g. coaching, job-shadowing, online training).

Identify training needs across all lines of business and align with the overall strategy of the Department. Conduct Training Need Analysis for the bottom Quartile agents and coach BQ team members to help and improve their performance

Engage stakeholders through calendarized meetings and other forums to discuss training needs and arrive at action plans to improve knowledge levels , customer engagement skills to improve overall productivity, quality scores and customer experience ratings

Support the Curriculum team in Content Creation. Design e-learning courses, workshops and instructor led trainings.

Manage training initiatives through partner organizations as well as outsourced training partner

Measure and Calibrate training impact for select L and D intervention. Assess the success of development plans and help employees make the most of learning opportunities

Monitor the teams productivity and adherence to laid down standard operating procedures with emphasis on quality and on-time delivery. Evaluate teams effectiveness and take corrective actions.

Prepare Training reports by collecting, analyzing and summarizing information and trends implementing corrective and preventive actions. Ensure availability of the required reports to each stakeholder

Conducting regular assessments of personnel and create plans to improve functional and domain knowledge across roles

Create employee engagement strategy that enables higher performance and to manage and control attrition through effective employee engagement activities

Ensure the required support is available to the frontline resources in the absence of their managers or otherwise.

Manage and participate in projects involving communication initiatives, system or product enhancements, root cause analysis, and workflow redesign.

Graduation from a recognized institute

7-10 years of relevant work experience. Banking Industry exposure desirable.

Should have managed L and D initiatives for at least 3-4 years with good training delivery skills

Leadership skills

Inter personal skills

Analytical skills

Sound knowledge of retail banking products and Process

Knowledge of digital banking channels like, Internet Banking, Mobile App

Retail Banking domain knowledge

Understanding of Financial products, the environment, markets etc.