AVC:Regional Business Manager Relationship Channel - NRI

Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell.

TheQuality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experience.

This team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelines.

Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

Keeps a check on any malpractices and defines actions basis severity of incidents.

The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

Regional Business Manager Relationship Channel - NRI manages around 5-member team with the support of 5 to 8 Unit Managers & outbound team (on partner payrolls) across various Banking products. The RBM and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities

Drive Sales, Productivity ,Cross Sell, Cost to Income, profitability and growth of channel.

Recruit, Train and Manage team of 200 strong tele callers who will be engaged in Credit Cards, Upselling Credit Cards, managing merchant acquiring and Cross sell of various products to existing customers of the bank.

Recruit, onboard and train team of Unit managers who will run day to day operations of units.

Develop and implement effective sales strategy to achieve business objectives

Define and execute recruitment, training and incentive strategy across various levels

Guide, coach and motivate teams across locations for improved performance

Drive productivity of team.

Analyse business numbers to identify opportunities and GAPS for corrective actions

Ensure delivery of the sales targets assigned for the respective line of business.

Improve existing processes to enhance productivity and overall performance of the team

Work very closely with stakeholders to obtain support and guidance

Closely monitor cost. Take corrective actions to keep cost under control

Ensure compliance to regulatory and internal credit and risk policy

Ensure Cost to Income within desired benchmark

Bring in best practices for right product pitch.

Leadership skills

Interpersonal skills

Analytical skills

Sound knowledge of retail banking products and Process

Knowledge of digital banking channels like, Internet Banking, Mobile App.