Automotive Diagnostic Technical Specialist

Key Responsibilities:

• Lead and coordinate the operations of the technical support team at the Network Assistance Center.
• Provide specialized guidance and support to Mercedes-Benz workshops using the latest digital tools.
• Collaborate with cross-functional teams on technical topics across all Mercedes-Benz passenger vehicles.
• Resolve technical issues in aftersales service environments and support workshops effectively.
• Deliver diagnostic content in a timely manner with defined quality standards.
• Stay updated on industry trends and advancements in automotive technology through continuous learning.
• Ensure effective communication and coordination with various stakeholders globally.