Australian Voice Mumbai

Tata Consultancy Services Limited

Mumbai

1-5 Years

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Posted 18 days ago
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Job Description

Candidate must be fluent in reading, writing and speaking English.
Ability to communicate effectively with End Customers, Field Technicians and Personnel from other parts of the business.
Possess effective problem-solving skills and have the ability to deliver timely resolution.
Candidate needs to be Customer centric and should be committed to improve Customer experience.
Ability to work under pressure and handle difficult Customers. ▪ Strong listening skills, being able to listen effectively and understand customer's issues.
Should be open to working in Shifts, Weekends and also participate in voluntary Overtime if there is a Business need.
Should be a Team Player and contribute to Team's success.
Support our operations by ensuring timely and efficient inbound call management to remove customer effort and to improve customer advocacy and experience throughout the activation process
Provide first call resolution to support the management of the customers complaint or escalation when required. Ensure vulnerable customer issues are identified and acted upon or escalated accordingly.
Engage customers by utilizing effective questioning techniques to identify the problem
Ensure all legal & regulatory obligations are adhered to
Work collaboratively with various stakeholders to resolve customer complaints and track escalations

More Info

Job Type:

Permanent Job

Industry:

BPO

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tata Consultancy Services Limited

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Job ID: 106303479

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