Audio Visual Coordinator

Role: AV Coordinator

Location: India (Pune)

Hours: 40 hrs per week, covering shifts between 06:00 am 10.00 pm on a rota basis

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have a new opportunity for someone to join Yorktel-Kinly's dynamic team in Pune, to work on a key client account in supporting the Media Services Operations/VIP/Events coordination function.

The role incorporates an onsite point of contact to receive, handle and process VIP/Events users queries, requests & complaints, and proactive management of all reported requests.

Key responsibilities:

• Responsible for providing Media Services coordinator support to the client
• Accurately record and deal with VIP/Events/BAU requests and queries made to the Media Services VIP/Event/Operations mailbox
• Maintain coverage of the incoming telephone lines for Media Services
• Provide a video conference room booking service and be fully conversant with the Condeco Resource Booking, AV & VC booking procedures
• Schedule, test, connect and monitor video conferences using the Cisco Codian Bridge/CMM platforms
• Initiate first line support & trouble shooting/real time diagnostic activities
• Work closely with the AV Tech team, Infrastructure, Engineer, Project teams, aiding and supporting
• Contact customers to discuss and confirm their video conference requirements
• Report all service shortcomings affecting Media Services to the appropriate Manager
• Attend daily operations meetings to review workload and resources
• Support and train others within the Team to ensure procedural knowledge is passed to all relevant Team members.
• Scheduling and coordination of the Event Team; to include freelance or additional technician requirements
• Engage with external suppliers to provide event services and equipment not available within client site
• Management of event material including the production brief, order of show and post show reports
• Venue Management To work with AV tech & maintenance teams to ensure that the event spaces are kept to the highest possible standard and/or work in partnership with property management to provide professional service to clients
• Carry out troubleshooting and client training sessions on Media Services platforms

Skills and experience:

• Excellent communication skills, capable of working with internal and external stakeholders
• Technical knowledge of AV / UC & Events industry
• Experience of using video conference bridges and demonstrate success in delivering a high level of customer service
• A logical approach to problem solving
• Strong customer service skills and experience within a high-profile environment
• Ability to manage service disruptions in a seamless manner
• Service orientated attitude combined with a flair for pro-active problem solving
• Ability to interface well with clients and peers effectively.
• Ability to provide services to the highest specification within a Corporate Head Office Building

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [Confidential Information] outlining your requirements. (please note no applications can be received via this email address)

Equal Opportunities:

At Yorktel-Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.