Atlassian Admin
Location: Gurgaon
Mode: Hybrid
Job Description:
Key Responsibilities
- Work with the Senior Technical Management, Product Owners and Project Managers to develop, design and implement the requirements.
- Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set, add-ins.
- Improve alignment of Technology solutions with Operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Atlassian product set.
- To act as Subject Matter Expert (SME) for Atlassian Jira and Confluence and related Add-ons.
- Provide Ownership and regular updates of issues including supporting users with best practice advice until request has been resolved.
- Evaluate, diagnose, research, analyze and provide solutions to simple and medium-complexity problems encountered.
- Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
- Adherence to Security Policy surrounding platform standards and provides engineering solutions to that policy as directed by the Security Product roadmap
- Ensures operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology
- Owns and manages the users access permissions per security guidelines.
- Ensures effective communication across the department and across geographically dispersed teams, including identifying new skills, skills gaps and working to improve overall team knowledge.
- Excellent communication at all levels, can clearly articulate plans verbally (comfortable presenting) and in written form.
Experience & Qualifications
- Extensive expertise in analysing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
- Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
- Acquaintance with Agile methodologies and cloud-based project management tools.
- Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
- Exceptional analytical and troubleshooting skills in a cloud-based setting.
- Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimise manual workload.
- Strong knowledge in creating reports on Jira Dashboards and EazyBI.
- Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
- Considerable experience in integrating Jira and Confluence with third-party tools.
- Proficient in cost optimisation by identifying and substituting unnecessary plugins with cloud-native features.
