- The position assists with the soliciting and handling of sales opportunities.
- Ensures business is turned over properly and in a timely fashion for proper service delivery.
- Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
- Achieves personal sales goals.
CANDIDATE PROFILE:
- Education and Experience:
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
- OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES:
- Building Successful Relationships that Generate Sales Opportunities:
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Activities include participating in sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for sales opportunities.
- Assists with managing and developing relationships with key internal and external stakeholders.
- Provides accurate, complete, and effective turnover to Event Management.
- Managing Sales Activities:
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
- Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:
- Identifies new business to achieve personal and location revenue goals.
- Understands the overall marketcompetitors strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.
- Assists in closing the best opportunities for the location based on market conditions and location needs.
- Gains an understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions.
- Providing Exceptional Customer Service:
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow the share of the account.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
At Marriott International, we are an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
