Asst- Mgr Ops

Job Title

Assistant Manager - Operations / Shift In-charge Ground Hubs

Function

GroundOperations

Reporting t o

Head - Ground Hub Operations

Responsibilities

Operational

• Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipmentsmainly interms of tally, documentation and loading operations for

• Ensuringtimelyandaccurateconnections of shipments onto the approved ground network

• Ensuring thetimelyandaccuratedispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift

• Ensure on time arrival and departures of all loads during the shift Coordinate with origin to provide information on load arrivals and ensuretimelyfurther connections of shipments to destination as per scheduled runs

• Ensure smooth conduct of activities related toPoint to Pointoperations,Multi-levelbilling operations and EDL/ ODA operations during the shift

• Manage connections of daily inbound and outbound shipments on the rail network

• In case of Rail operations, ensuretimelyload connections and receipt of loads to and from the railway stations

• Ensureappropriateandaccuratecompletion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loadsduring the shift

• Coordinate with check-posts andnakasfor clearance of shipments

• Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub

• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift Provide communicationregardingthe same to the concerned PUD Centers / Service Centers

• Ensure codeupdationsfor misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locationsregardingthe same

• Handle all exception cases during the shiftOn a daily basischeck on the exceptions of thepreviousshifts and ensure follow up for closure/ resolution of the same

• Ensure availability of sufficient vehicles during the shift for inbound / outbound operations

• Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs

• Oversee vehicle placement at bays andmonitorthe tally and loading operations during the shift

• Undertake SLAH (stock lying at hub) checking for the shift and takeappropriate actionfor the same

• Handle all internal/ external communications during the shift for smooth operations

• Check and revert on mails from management, in conjunction with relevant departments

• Check attendance and leave data for all staff in theshiftPlan daily operations within the shift as per the loads and attendance

• Conduct daily staff briefings, including communicationregardingany operational changes in the shift

• Support the Head - Ground Hub in shift planning

• Ensure safe handling of all shipments and report any damage cases to the origin

• Ensure adequatemanningof the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the trainingprogrammesdesigned centrally

• Responsible for generation of all MIS related to Ground Hub operations during the shift

People

• Provide direction, guidance and support to the employees to help them discharge their duties effectively

• Ensure capability building for the team