Associate
Associate
WNS Denali- Posted 20 hours ago
- Be among the first 10 applicants
Job Description
About the Company
We are hiring Associates for an International Voice Profile at our Gurugram location.
About the Role
The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Responsibilities
- Handle customer calls for international clients professionally and efficiently
- Understand customer requirements and help them with best available options
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately
Qualifications
- Undergraduate/Graduate freshers are eligible to apply
- Graduates with experience in International Voice BPO domain are also welcome
Required Skills
- Excellent verbal communication skills in English
- Customer-focused mindset and problem-solving ability
Preferred Skills
- BPO International voice experience preferred
5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
Equal Opportunity Statement
Interested candidates can share their cv's on mail or WhatsApp
Contact Person: HR Smrati Chouhan
Contact Details: 7738127147
More Info
Key Skills
Excellent verbal communication skills in English
Problem-solving ability
Customer-focused mindset
BPO International voice experience
About Company
Skills:
Proficiency In Ms Office, Basic Computer Knowledge, Excellent communication skills verbal and written in English and Hindi
Skills:
Problem-solving ability, Basic Computer Knowledge, Customer-handling skills, Good English Communication Skills