Position: Associate Trainee-Enterprise Helpdesk Job Location: Pune Employment Type: Full Time Shift Timings: 24*7 - Rotational (includes nightshifts, weekends and holidays)
The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.
Requirements:
Bachelor's degree in computer science, Information Technology or Computer application (BSc. Computer Science, BCA, MCA, BTECH)
Good understanding of Operating systems
Basic knowledge and understanding of hardware, application software and networking
Excellent written and spoken communication Primary Roles and Responsibilities:
Troubleshoot / resolve the issues for which users connect with the ServiceDesk
Create tickets [Incidents / Requests] and follow up with resolver groups for resolution
Identify the right categories / sub-categories for the issues to ensure the tickets are created, resolved / routed under right category/sub-category
Analyse the tickets to ensure they are resolved right first time and avoid unnecessary ticket hops
Analyse and highlight any issues which needs to be raised as Major Incident to the Lead or Incident Manager basis the criteria
Keep track of the tickets and follow the 3-strike policy and keep the user updated on the status of the tickets apart from following up with them on resolution status
Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.
