Level: Associate, Technology Infrastructure
Title: Delta Data Application Support Specialist
About BetaNXT
BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.
BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.
Position Overview
Role Overview
The Delta Data Application Support Specialist will be responsible for providing end-to-end support for FUNDLinx and UNDLinx applications, ensuring seamless client onboarding, system stability, and high-quality service delivery. This role requires strong technical expertise across application servers, Citrix environments, Kubernetes deployments, and Azure cloud technologies, combined with excellent client-facing communication skills.
Key Responsibilities
- Client Onboarding & Integration
- o Act as the integration specialist for UNDLinx client onboarding.
- o Manage application server and Citrix server configurations.
- o Deploy and maintain Kubernetes environments for application hosting.
- Software Installation & Upgrades
- o Serve as the key resource for FUNDLinx software installations and upgrades in client-hosted and on-premises environments.
- System Operations & Change Control
- o Create and manage tickets for System Operations and Change Control processes.
- o Maintain accurate documentation for all changes and incidents.
- Database & Security Management
- o Configure Oracle security profiles and perform expert-level SQL operations.
- o Manage FUNDLinx Security Manager configurations.
- Cloud & Infrastructure Expertise
- o Utilize Azure services for application hosting and support.
- o Implement Infrastructure-as-Code using Terraform and Kubernetes.
- Custom Development & Reporting
- o Develop FUNDLinx custom reports and stored procedures.
- o Provide SQL Developer and Microsoft Access support for client reporting needs.
- Application Support & Remediation
- o Perform general application configuration and troubleshooting.
- o Resolve Citrix connectivity issues for end-users.
- On-Call & Client Engagement
- o Participate in on-call support rotation across all levels.
- o Engage in client meetings and deliver consultant-level problem resolution.
Required Skills & Qualifications
- Proficiency in Azure, Terraform, and Kubernetes deployments.
- Awareness in Citrix server administration and troubleshooting.
- Some experience with SQL Developer and Microsoft Access.
- Knowledge of FUNDLinx and UNDLinx application environments.
- Ability to create technical documentation and manage change control processes.
- Excellent communication and client-facing skills.
- Ability to work in an on-call rotation and handle critical issues under pressure.
Preferred Qualifications
- Experience in financial services or investment management systems.
- Familiarity with application security best practices and compliance standards.
