Title: Associate Technical Consultant Cloud Services
Location: Delhi
Experience: 13 Years
Employment Type: Full-time
Role Overview
We are looking for a skilled
Associate Technical Consultant Cloud Services with strong hands-on experience in Microsoft Office 365 / Microsoft 365 environments. The ideal candidate will be responsible for ensuring high availability, security, performance, and user support across cloud collaboration services, while working closely with internal IT teams and end users.
Roles & Responsibilities
- Ensure high availability and optimal performance of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams
- Monitor service health, performance, and usage trends , taking proactive steps to prevent or mitigate issues
- Manage user accounts, licenses, groups, and permissions in line with organizational policies
- Configure and manage security, compliance, and governance settings (Conditional Access, DLP, retention, MFA, etc.)
- Perform regular data backups , and contribute to the development, testing, and execution of disaster recovery and business continuity plans
- Stay updated with new Microsoft 365 features, updates, and roadmap changes , and plan upgrades or migrations accordingly
- Collaborate with other IT and infrastructure teams to troubleshoot and resolve complex technical issues
- Provide Tier 1 and Tier 2 support to end users for Microsoft 365 applications and services
- Create and maintain technical documentation , SOPs, and configuration guides
- Conduct end-user training sessions and provide ongoing support to improve adoption and productivity
- Research emerging tools and solutions within the Microsoft ecosystem and recommend improvements to enhance efficiency
- Track industry trends and competitive developments related to cloud collaboration and productivity platforms
Required Skills & Qualifications
- 13 years of hands-on experience with Microsoft Office 365 / Microsoft 365 administration
- Strong knowledge of Exchange Online, SharePoint Online, Teams, and OneDrive
- Experience with Azure AD (Entra ID) , identity management, and access controls
- Understanding of security, compliance, and data protection concepts in cloud environments
- Experience in incident management, troubleshooting, and user support
- Familiarity with PowerShell scripting for Microsoft 365 administration (preferred)
- Strong documentation and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
Preferred Certifications (Good to Have)
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Azure Fundamentals or related Microsoft certifications
Location: New Delhi - EMBI, New Delhi, Delhi, India
