Designation : Software Engineer
Position Summary
Under immediate supervision, the
Associate Technical Account Manager (ATAM) provides software implementation guidance and technical support to a portfolio of assigned Yardi clients. The ATAM develops the product knowledge and technical skills required to help clients achieve success with Yardi products; assists with software implementation, configuration, and deployment; communicates product features and best practices; and resolves typical software application issues. The ATAM builds strong tactical client relationships and strives to achieve expert-level product knowledge.
Essential Responsibilities
- Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
- Assists with data mapping and conversion, and user training.
- Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks.
- Assists with continued software integration, maintenance, and updates in collaboration with clients.
- Completes assigned learning plan for the product supported.
- Communicates product features and best practices relevant to clients in the application of Yardi products.
- With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution.
- Collaborate with internal teams to meet client needs and maintain high-level customer service standards.
- Identifies ancillary products and services that align with client business and operational needs and goals.
- Seeks opportunities to learn more about the products and industries Yardi serves.
- Performs other Yardi duties as assigned.
- Experience professionally serving customers in a technical support, sales, or retail service role.
- Undedtanding of the property managemnt or relevant Yardi supported industry and best practices
- Working knowledge of accounting practices.
- Basic completene in one or more of the following areas : Microsoft operating and network system operation, relational databases and SAL / PlSQL language
EDUCATION/QUALIFICATIONS/EXPERIENCE - 1 - 4 Years
Bachelor's Degree : BE / BTech (CS OR IT) , BCA , BCS , BSC-CS
AND/OR
MBA -IT/ MBA-Finance
Required Skills/Abilities
- Ability to learn new concepts and Yardi programs
- Strong written and oral communication skills
- Good interpersonal skills
- Client-centered commitment and focus
- Critical thinking and problem-solving skills
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
- Proficiency with Microsoft 365 desktop applications.
