Associate System Administrator

About the role

We are seeking a proactive and detail-oriented Associate System Administrator with 12 years of hands-on experience in Mac and Windows system support, troubleshooting, and IT asset management & ticket Management. The ideal candidate will provide end-user technical support, manage IT assets, coordinate with vendors, and assist in maintaining IT systems and infrastructure.

The charter will include of:

1. End-User Support & Troubleshooting

• Provide Level 1 / Level 2 technical support for macOS and Windows environments.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Diagnose and resolve hardware, software, and operating system issues.
• Manage helpdesk tickets and ensure timely resolution within SLA.

2. IT Asset Management

• Maintain accurate inventory of IT assets, including hardware and software.
• Manage the complete asset lifecycle: procurement, deployment, maintenance, and disposal.
• Ensure proper asset tagging and documentation.
• Conduct periodic asset audits and reconcile discrepancies.

3. Network Support

• Troubleshoot LAN/Wi-Fi connectivity issues.
• Basic understanding of TCP/IP, DNS, DHCP, network configuration & troubleshooting, and VPN management.

5. Vendor Management

• Coordinate with hardware and service vendors for procurement and repairs.
• Manage warranty claims and service escalations and maintain service documentation.

6. Documentation & Reporting

• Maintain IT documentation, SOPs, and knowledge base articles.
• Prepare periodic reports and ensure compliance with internal IT processes and security standards.

Ideal Persona

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 12 years of hands-on experience in Mac and Windows system support & IT operations .
• Strong troubleshooting skills for hardware and software issues.
• Experience in IT asset management and inventory tracking.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience working with helpdesk/ticketing systems.
• Basic knowledge of Linux systems (added advantage).
• Experience with endpoint management tools (ManageEngine, Knox Manage, etc.).
• Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent.
• Understanding of ITIL processes.

Everyone at Leap is entrepreneurial, moves fast and operates with extreme ownership.

There is minimal management and extreme autonomy.

If the above defines you, you will fit in snugly.

What is Leap

Leap is a global student mobility platform that empowers students aspirations for a global career and education

We have built this and this and this

We work at the exciting intersection of fintech & edtech

And we love that we succeed as a business while powering the dreams of talented students!

How far along are we

We are the leaders in our space by a mile!

We are backed by Sequoia, Jungle Ventures, Owl Ventures & Harvard!

Read the latest fundraise news here

Who are we as people

We have a lean, rockstar team.

We have come this far with a lean team because we love to increase the talent density with every new member we add. Yes, we are more picky than the usual company.

We hire slowly and deliberately

You can meet our founders here -> Arnav Kumar and Vaibhav Singh

Arnav tweets here

What will you be doing

We are now building our leadership team and would love to engage

This is a great time to join the rocketship and participate in the upside -

Broadly,

• You will be solving complex branding problems
• With massive upside if you solve them
• In a super fast paced environment that will challenge you
• With enough resources to be audacious
• And mentorship from an experienced founding team

Your move !:)

• Having a busy week - Simply apply here

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