As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Summary:**
We are seeking an experienced and dynamic Manager to lead a team at GlobeOp India - Gurgaon. The successful candidate will be responsible for overseeing daily operations, driving team performance, and contributing to the achievement of departmental and organizational goals within our financial services operations.
Job Responsibilities:**
- Manage and mentor a team of professionals, fostering a collaborative and high-performing work environment.
- Oversee daily operational activities, ensuring adherence to established procedures, service level agreements, and regulatory requirements.
- Monitor team performance against key performance indicators (KPIs) and implement strategies for continuous improvement.
- Conduct regular performance reviews, provide constructive feedback, and identify training and development needs for team members.
- Act as a point of escalation for complex issues and client inquiries, ensuring timely and effective resolution.
- Collaborate with senior management to develop and implement departmental strategies and initiatives.
- Identify opportunities for process enhancements and automation to improve efficiency and accuracy.
- Ensure compliance with internal policies, external regulations, and audit requirements.
- Prepare and present performance reports to senior management.
- Participate in recruitment and selection processes for new team members.
Job Qualifications:**
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 5-7 years of experience in financial services operations, with at least 2-3 years in a supervisory or managerial role.
- Proven ability to lead, motivate, and develop a team.
- Strong understanding of financial instruments, processes, and regulatory frameworks.
- Excellent analytical and problem-solving skills.
- Exceptional communication (written and verbal) and interpersonal skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to work effectively in a fast-paced and demanding environment.
- Demonstrated commitment to client service excellence and operational efficiency.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
