Provides quality and timely resolution for P2P inquiries related to Supplier onboarding, Purchase orders, invoices / payments, etc.
Coordinates with Global P2P, Sourcing, Legal, Compliance teams to resolve P2P inquiries
Liaise with Business Owners, Suppliers to resolve their P2P inquiries
Update and maintain working files, trackers for reporting purpose
Performs day to day transaction processing in support of accounts payable, payments processing and month-end close activities in the procure to pay space
Performs data analysis, provides insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy
Plan and organize work so that Service Level Agreement objectives are met or exceeded
Ensures compliance to SOX controls and maintains documentation as assigned
All About You
Master's degree in Accounting or Finance and equivalent work experience (min. 5 years)
Experience supporting procure to pay processes and expense/ sub-ledger accounting with reliance on metrics-based performance management tools
Have excellent customer service, understand the customer journey and advocate for process improvements that make sense for the customer and the processing teams
Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities
Ability to understand contract terms, support in drafting SOW/MSA/DPA, etc.
Experience with ERP systems, such as Coupa and Oracle (preferred)
End to end AP knowledge
Excellent verbal / written communication. Be skilled at explaining technical problems succinctly and clearly.
Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results
Ability to deliver quality results in a fast-paced environment with a sense of urgency and focus on data integrity and compliance
