Associate Solutions Consultant

The Associate Solutions Consultant will support the pre- and post-sales process through coordination, documentation, and communication. This role involves working closely with internal teams, SMEs, and clients to ensure the smooth execution of consulting and implementation projects.

Key Tasks & Responsibilities:

• Coordinate internal pre- and post-client meetings to align on goals, agenda, and deliverables
• Involve appropriate SMEs based on skill matrix requirements
• Attend client calls to document discussions and actions
• Draft project initiation and solution design documents
• Maintain and update standard documentation libraries (Word & SharePoint)
• Monitor and qualify new opportunities, interacting with the sales team for context
• Review and maintain the accuracy of opportunity statuses in Salesforce
• Audit JIRA tickets to ensure complete and proper documentation
• Review project content and share status reports with stakeholders using Power BI
• Monitor KPIs and trigger alerts when actions are required

Skills Required:

• Highly organized and detail-oriented
• Strong English communication skills, both verbal and written
• Proficiency in Microsoft Office suite
• Ability to enforce workflows and escalate issues when necessary
• Experience in software consulting, implementation, or support
• Familiarity with working in global team environments
• Knowledge of tools like Salesforce, JIRA, Power BI, Word, and SharePoint