With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the#GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experience.
Digitalization. Simply delivered.
We rely on DevOps and work closely with our product owners. Our way of working is characterized by agile methods in interdisciplinary teams, while we remain curious and open to new technologies and best practices.
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What you can achieve with us:
Associate Software Engineer - Oracle Development & Application Support
Role Overview
You'll work hands-on with Oracle technologies and application support for our Master Data System. This role combines development, maintenance, incident handling, and release coordination. If you want a job where you actually fix things, build things, and keep systems running reliably, this is it.
Key Responsibilities
- Master Data System Support & Development
- Maintain and enhance core Master Data System components.
- Develop new features and changes using Oracle SQL, PL/SQL.
- Handle service requests, bug fixes, and small enhancements.
- Provide application support for users and downstream systems.
- Perform root-cause analysis on complex technical issues with cross-functional IT teams.
- Incident & Service Management
- Own the full incident lifecycle: investigation, workaround, fix, documentation and provide solutions.
- Track recurring issues and propose technical improvements.
- Ensure SLAs are met without excuses.
- Documentation & Knowledge Management
- Create, verify existing documentation, discard/upgrade documents. Therefore, documentation experience - is a Good to Have!
- Maintain technical documentation for modules, interfaces, and processes.
- Update knowledge base articles, troubleshooting guides, and support runbooks.
- Release & Deployment Coordination
- Prepare deployment packages and scripts (Oracle, config changes).
- Coordinate rollout with operations and project teams.
- Monitor post-release behavior, analyze tickets, and ensure stability.
- Project Participation
- Support IT projects: new system introductions, technology upgrades, process improvements.
- Deliver technical input for solution design.
- Implement components according to project plans and coding standards.
- Internal Customer Interaction
- Handle technical queries via email and ticketing tools.
- Translate user issues into technical tasks and deliver solutions.
Requirements
Technical Must-Haves
- Strong team player with the ability to work independently.
- Degree in Computer Science / IT, or equivalent professional training.
- 5+ years Oracle SQL & PL/SQL development.
- 4+ years experience with Confluence and JIRA.
- Solid understanding of software support processes, deployments, and version control.
- Fluent English (written and spoken).
Soft Skills
- Must have good Cultural and international team working awareness.
- Direct communicator: no hand-holding required.
- Works well in diverse, multinational teams.
- Delivers precise results.
An array of benefits for you:
- Hybrid work arrangements to balance in-office collaboration and home flexibility.
- Annual Leave: 42 days off apart from Public / National Holidays.
- Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
- In House training programs: professional and technical training certifications.
