Associate Service Delivery Manager - Cash

An Associate Service Delivery Manager - Cash focuses on managing branch cash operations, ensuring adherence to protocols, and supervising cash flow. Key responsibilities include replenishing ATMs, handling cash management, improving client experience through responsiveness, and conducting daily/weekly/monthly operational activities. The role also involves ensuring compliance with policies and processes, and sometimes involves cross-selling products. 

Key responsibilities

• Cash Operations: Oversee and manage all cash-related activities within a bank branch.
• ATM Management: Responsible for replenishing ATMs to ensure they are always stocked and operational.
• Cash Flow and Management: Monitor and manage the daily cash flow to maintain adequate liquidity and balance.
• Client and Customer Experience: Ensure customer satisfaction by being responsive and addressing cash-related queries promptly.
• Process and Compliance: Enforce adherence to all company cash handling protocols, regulations, and internal policies.
• Audit and Quality Control: Ensure accuracy in operations and assist in audits by preparing necessary reports and documentation.
• Cross-selling and Referrals: May be involved in identifying opportunities to cross-sell other banking products or generate referrals.
• Operational Tasks: Perform daily operational activities as required by the business. 

Required skills

• Strong understanding of banking operations and cash management.
• Excellent communication skills, both oral and written.
• Detail-oriented with a focus on accuracy.
• Ability to work in a fast-paced environment.
• Problem-solving skills to handle and resolve operational issues.
• Proficiency in using various banking software and systems.