Associate, Sales Excellence

This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner. This role is also responsible for working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities.

Key Responsibilities:

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience



• Provide troubleshooting assistance for customer orders, account statuses and relevant problems



• Setup outbound meetings with clients to review questions and issues



• Coordinate product and system demos with customers



• Act as support bridge between local customers and global support teams



• Vendor empanelment at customer end



• Customer operational support.



• Customer engagement for operational aspects of sales work.



• Manage sales process operations and coordinate legal/functional documentation for sales process.



• Monitor performance indicators



• Manage sales tracking tools and report on important information



• Stay up to date with new product and feature launches



• Suggest sales process improvements

Requirements:

• Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate



• Understanding of legal/functional paperwork around sales processes in India



• Hands on experience with ERP and CRM systems



• Proficiency with MS Office Suite, particularly MS Excel



• In-depth understanding of sales principles and customer service practices



• Excellent communication skills in both English



• Analytical and multitasking skills



• Teamwork and motivational skills

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [Confidential Information].

Job: Contingent Worker

Job Family: CONTINGENT WORKER

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24345