Associate Real Time Management

Job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

• Good interpersonal and communication skills
• Create and conceptualize reports based on data needs of assigned accounts
• Establish data archiving mechanism from various data sources like ACD feeds, WFM or Client tools.
• Coordinate reporting needs of assigned account with internal management.
• Create various daily performance report for the business.
• Create various weekly performance reports.
• Create various monthly performance reports
• Business level reports

Key skills and knowledge

• Knowledge of MS Office
• Proficiency in MS Excel, MS Access, and other MS Office components
• Graduation with 4 years of overall experience with 2 years of RTA and Queue Management experience
• Sound knowledge of Macro and excel
• Strong communicator and decision maker.
• Preparation of RCA, Proactive management, and data presentation.
• Analytical bent of mind.

Educational qualification:

• Graduation