Associate Program Manager - OTA

About the Company:

Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.

We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.

Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures.

https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoother/amp

https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-intercity-bus platform-zingbus.html

Position: Associate Program Manager - OTA

Loctaion: Gurugram

Overview:

We're looking for a dynamic Associate Program Manager OTA to take end-to-end ownership of OTA partnerships. The ideal candidate will be responsible for managing external partner relationships, driving growth through account management, maintaining listing hygiene, handling escalations, and leading a small execution-focused team. This role is cross-functional and will require collaboration across Business, Product, and Operations.

Key Responsibilities:

1. Relationship Management

• Drive structured engagement with OTA partners through business reviews and strategy syncs
• Manage data flow and reporting pipelines for OTA integrations
• Resolve partner queries, address operational issues, and maintain alignment on KPIs

2. Account Management & Growth

• Increase OTA wallet share through joint business planning
• Analyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement growth levers

3. Offer & Campaign Management

• Collaborate with OTAs on promotional offers to enhance conversion and visibility
• Monitor ROI and optimize campaigns using a data-driven approach

4. Hygiene & Listing Management

• Ensure listing hygiene across platforms accurate tags, updated photos, clean descriptions, and pricing consistency
• Regularly audit listing status and ensure BP/DP accuracy

5. Escalation Management

• Act as the single point of contact for partner and internal escalations
• Proactively resolve issues and establish feedback loops for continuous improvement

6. Team Management

• Lead and mentor a small team to execute day-to-day partner operations
• Set team OKRs, review outputs, and provide strategic direction
• Foster a culture of ownership, responsiveness, and customer-first thinking

Key Skills & Competencies:

• Excellent communication and relationship management skills
• Ability to lead teams and manage stakeholders across verticals
• Proficient in analytical tools like Excel, PowerPoint
• Experience with OTA platforms and digital distribution strategies
• Strong problem-solving skills and attention to detail
• High ownership mindset and execution-driven

Preferred Qualifications:

• Bachelor's degree from a reputed institution
• 13 years of experience in OTA partnerships, account management or growth roles
• Prior experience leading or mentoring a small team is preferred