Job Description
Job Title: Associate- Product Support
About Greytip
Greytip Software is an HR software company serving global SME businesses through a cloud HR platform greytHR. The greytHR
platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakhs+ users.
The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory. compliances, expense claims,
employee self-service and much more.
Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai, Hyderabad, Pune, and Dubai.
Preferred Functional Knowledge
- Should be well versed in MS Office
- especially in excel and should have worked on Jira/Freshdesk (Support tools).
Key Responsibility
They offer expert advice, resolve supportcases efficiently, conduct training sessions, documentation, research new
problems,
- provide advice for product improvements, and stay updated on industry trends.
Specialist - Product Support involves providing technical and customer service support for a company's products,
assisting users with product issues, identifying and analyzing problems, reporting issues to leadership with detailed
analysis.
- The role of Specialist - Product Support involves below requirements.
They must possess strong problem-solving, customer service, multitasking, time management, communication, and
leadership skills.
- They typically hold a bachelor's degree in a related field and have at least 1-3 years of relevant experience.
- The position requires a combination of technical expertise, communication skills, and good customer service abilities.
Qualification And Experience
- Any Degree, Fluent in English and Hindi both written and verbal along with 1-3 years of Experience in same domain.
Benefits
- Excellent Opportunity to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.
Expertise And Qualifications
- Customer service support
- Assisting users with product issues
- Identifying and analyzing problems
- Reporting issues to leadership with detailed analysis.
