Responsibilities
- Write PRDs and Acceptance Criteria: Translate high-level product ideas into detailed product requirement documents and user stories with clearly defined acceptance criteria to ensure smooth handoffs to engineering and QA.
- Coordinate Cross-Functionally: Work closely with engineering, design, QA, and product leadership to scope, prioritize, and deliver features that align with business goals and timelines.
- Identify UX Pain Points: Regularly audit user workflows, review support tickets, and synthesize qualitative and quantitative feedback to surface user experience issues. Propose data-backed solutions in collaboration with design and research.
- Analyze Product Usage: Use tools like Posthog or SQL dashboards to track how users interact with key features. Identify friction points and drop-offs, and propose iterative improvements to boost usability and retention.
- Define Product Vision & Success Metrics: Support the Product Manager in crafting product vision, setting quarterly goals, and identifying measurable success criteria for initiatives and feature launches.
- Support Decision-Making with Competitive Insights: Stay updated on relevant industry trends and competitive movements. Partner with product analysts to summarize insights and inform feature prioritization and differentiation strategies.
- Collaborate Across Teams: Act as a connector between product, design, engineering, support, and marketing teams to ensure smooth communication, shared understanding, and on-time delivery of assigned product areas.
Requirements
- 2+ years of experience in a product management, product/business analyst, or closely related role in a tech-driven company.
- Proven experience collaborating with engineering/design teams to ship high-quality features in an agile environment.
- Strong written and verbal communication skills, you can clearly articulate product requirements and tradeoffs.
- Familiarity with product and analytics tools.
- Understanding of product metrics, user journeys, and iterative development practices.
- Self-starter mindset comfortable with ambiguity, experimentation, and fast-paced product development.
- Exposure to SaaS, B2B, or FSM (Field Service Management) platforms.
- Basic understanding of SQL or experience working with data teams for insights.
- Prior experience with user research or customer interviews.
- Interest in UX/UI principles or experience working closely with designers.
This job was posted by Bharath Lokanadhan from Swivl.
