Associate Product Manager

We are seeking an experienced Product Manager to join our team Workforce Management Product team. The ideal candidate will have 2+ years of experience in the workforce management domain, with a proven track record of success in product management roles. This is an exciting opportunity to play a key role and be part of the fast-paced SaaS Company.

Key Skills

•You will be a part of the product strategy, roadmap, and feature prioritization.

• Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications.

• Conduct market research and competitive analysis to identify market opportunities and drive product innovation.

• Work closely with engineering teams to translate product requirements into actionable user stories and specifications.

• Drive the development and launch of new features and enhancements, ensuring high quality deliverables that meet customer needs and business objectives.

• Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes.

• Act as a product evangelist, engaging with customers, prospects, and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement.

What makes you qualified

• Bachelor's degree in computer science, Engineering in IT Technology, Business Administration, or related field.

• 2+ years of experience in contact centre workforce management domain, with a focus on software product management.

• Hands on experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio etc.

• Proven experience leading cross-functional teams and driving product development from concept to launch.

Strong understanding of domain principles, processes, and best practices.

• Demonstrated ability to analyse market trends, customer needs, and competitive landscapes help drive product strategy.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Experience working in Agile development environments.

• Knowledge on Agile methodologies such as Scrum

• Hands on experience of working on SDLC tools such as Jira