About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.
Our DNA
- High Agency action over instruction
- High Ethics trust is the foundation
- Positive Attitude solutions over excuses
- Impact-Driven if it doesn't move the needle, it doesn't matter
About The APM Role
You will work across the full product lifecycle and help us build a strong product knowledge layer around what we ship. As part of a small, fast-moving team, you'll get to collaborate with founders, product, sales, marketing and customer success teams.
Responsibilities
- Go to customer calls, analyse product usage data, and work with Support/Success to uncover pain points and opportunities.
- Write concise PRDs and create wireframes that explain the problem, desired outcome, scope, and success metrics.
- Track product performance/usage through dashboards and propose iterations/improvements based on real usage
- Support product launches with clear internal documentation and release notes.
- Partner with Customer Success, Sales, and Marketing to ensure they understand what we're shipping and why it matters.
- Support product solutioning for key merchants. Map their subscription needs to our current capabilities. Propose setups and workflows that maximize LTV and minimize churn.
Ideal Profile
- 1-3 years of experience in a product, product-adjacent, or analytical role(e.g., product analyst, biz ops, consulting, UX, engineering, or growth).
- Strong structured thinking and problem-solving skills
- Comfortable working with data on Excel and SQL
- Excellent written and verbal communicationespecially in turning complex workflows into simple explanations and docs
- High ownership mindset, diligent, and growth-driven
- SaaS experience preferred but not required
Perks
- Annual Leaves
- Free lunch and snacks
- Annual company retreat
- Insurance
