ServiceNow functional consulting across multi-module programmes.
Deep expertise in IT Service Management (ITSM) and Customer Service Management (CSM); working knowledge of SPM/PPM, GRC/IRM, and ServiceNow Partner Portal capabilities.
Proven track record mapping complex processes to the ServiceNow data model and workflow engine.
Strong understanding of ITIL v3/v4 practices and how to operationalize them on the platform.
Experience leading Agile/Scrum ceremonies and backlog management in Jira/Azure DevOps.
Familiarity with integrating ServiceNow to external systems via REST/SOAP APIs, MID Server, or Integration Hub spokes.
Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
RESPONSIBILITIES:
Understanding functional requirements thoroughly and analyzing the client's needs in the context of the project
Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
Determining and implementing design methodologies and tool sets
Enabling application development by coordinating requirements, schedules, and activities.
Being able to lead/support UAT and production roll outs
Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
Giving constructive feedback to the team members and setting clear expectations.
Helping the team in troubleshooting and resolving of complex bugs
Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
Carrying out POCs to make sure that suggested design/technologies meet the requirements
