Job Profile:-
This is a solutioning & consulting-focused role. We are looking for Pre-Sales rockstars who deeply understand ORI's conversational AI offerings and can map them to real business problems across industries (BFSI, Telecom, Retail, etc.).
As a Pre-Sales Consultant, you will work closely with Sales, Product, AI and Delivery teams to:
- understand customer journeys and pain points,
- design the right solution using ORI's platforms,
- build compelling demos, proposals and PoCs that help win deals.
Key Requirements:-
- Creating solution proposals, vision presentations and ideate solution architecture for the deployment of the conversational AI solutions.
- Understand customer technical requirements and work with partners and customers to align solutions.
- Participate in discovery calls and workshops with clients to understand business processes, current contact-center setup, use cases, and KPIs
- Translate business problems into clear use cases, customer journeys, and high-level bot flows (voice & chat).
- Prepare and deliver product demos, PoC storyboards, and walkthroughs that showcase ORI's capabilities in a simple, business-friendly way.
- Work with internal teams (AI/ML, Product, DevOps, Delivery) to validate feasibility, dependencies, and effort for proposed solutions.
- Draft and structure solution documents, SoWs, effort estimates, and ROI outlines under guidance from senior pre-sales / leadership.
- Support RFP/RFI responses by filling in solution, architecture, security, and functional sections using ORI's internal knowledge base.
- Capture client requirements, assumptions, and risks clearly and ensure a smooth handover to Delivery after deal closure.
- Maintain and continuously improve internal collateral decks, case studies, solution templates, domain-specific playbooks.
- Stay updated on ORI's roadmap, features, integrations, and success stories and reflect them in proposals and client conversations.
- Support Sales in pipeline reviews, bid/no-bid decisions, and solution positioning, ensuring ORI is seen as a strategic partner and not just a tool/vendor.
Our ideal candidate should have:-
- Total Experience: 13 years in Pre-Sales, Solution Consulting, Business Analysis, or Client-Facing Tech/SaaS roles.
- Educational background in Engineering, Computer Science, IT, Mathematics, or related fields is preferred (but not mandatory if experience is strong).
- Strong conceptual understanding of at least one of the following:
- Contact centers / customer support
- SaaS / cloud solutions
- APIs, integrations, and data flows
- Ability to grasp technical concepts (APIs, webhooks, cloud hosting, security basics) and explain them in simple business language.
- Excellent communication & storytelling skills strong in PowerPoint (solution decks, storytelling) and Excel (basic ROI modelling, effort estimates).
- Strong analytical thinking can break vague problems into structured requirements and solution components.
- Comfort working in a fast-paced startup environment with evolving products, where documentation and processes are maturing.
- Exposure to AI / ML / NLP / GenAI / chatbots / voicebots
- Experience in BFSI, Telecom, E-commerce, or BPO/contact centers
- Prior experience in demoing products to clients or working on RFPs/PoCs
What you can expect from ORI:-
Passion and happiness in the workplace with great people and an open culture, with amazing growth opportunities.
An ecosystem where leadership fosters and builds an environment where everyone is free to take necessary actions to learn from real experiences.
Flat team structures, with the ability to work closely with Board Members, Key Stakeholders, etc.
Freedom to pursue your ideas and the opportunity to tinker with existing processes as well as create new processes that can then have a big impact upon the business
If you value ownership and are driven by building business in the charged and exciting environment of a high-growth, technology-driven startup, then this is the right job for you!
