Job Title:
Associate, Planning & Scheduling
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role And Key Responsibilities
- Monitor WFM mailbox real-time and respond to each request which the team receives from Global team
- Review and process agent time off and schedule change requests
- Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests
- Performs any other related duties as required or assigned
- Proactive approach to problem resolution
- Exposure to leave management system
- Schedule Optimization such as breaks while preparing schedules
- Initiates and manages scheduling communications between respective teams
Key skills & knowledge:
- Business Hours of Operation is 24*7 so willingness to work night shifts, weekends, holidays, long hours,
- Effective communication skills
- Good knowledge of MS Excel & Power point
- Proficiency with computers
- Drive for self-learning and knowledge enhancement
- Contact Centre Workforce Management experience
- Extensive experience with WFM software
- Exposure to Aspect WFM tool shall be an added advantage
- Ability to simplify complex operations into repeatable processes
- Comfortable in fast-paced environment
- Ability to make decision in time sensitive ambiguous situations
- Able to work in a changing environment
- Skilled in problem-solving, critical thinking and decision-making
- Excellent time management and prioritization skills, with ability to meet deadlines
- Experience with working independently and in teams
- Experienced with managing multiple priorities and multi tasks
- Highly skilled in effective communication both verbally and in writing with co-workers, management team, other departments, and delivery team
Qualification: Graduation or post Graduation
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Bangalore - Ecospace Bus Park
Language Requirements:
Time Type:
Full time2024-01-16
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