Job Requirements
About the Role
The Associate Operations Specialist Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards.
Key Responsibilities
Primary Responsibilities
- Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products.
- Ensure accurate and timely processing of transactions in accordance with defined SLAs.
- Maintain thorough knowledge of loan documentation across various products.
- Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution.
- Handle and manage outsourced staff effectively to ensure smooth operations.
- Drive quality standards and SLA adherence within the unit.
- Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time.
- Uphold the organization's code of conduct and compliance standards.
- Execute single-product and manual activities as required.
Secondary Responsibilities
- Prepare and publish various MIS reports for internal stakeholders.
- Coordinate daily with branches and central teams for issue resolution.
- Participate in UAT (User Acceptance Testing) for new system requirements or modifications to existing functionalities.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
Experience
- Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations within retail banking.
Skills and Attributes
- Strong understanding of loan processing and documentation.
- Effective communication and interpersonal skills for stakeholder coordination.
- Ability to manage outsourced teams and ensure service quality.
- Proficiency in MS Office tools, especially Excel and PowerPoint.
- Detail-oriented with a focus on accuracy and compliance.
- Process-driven mindset with an inclination toward automation and improvement.
- Ability to work under pressure and meet deadlines consistently.
