About The Role
We are looking for a Junior Manager - Operations (Control Tower) to play a critical role in driving operational excellence across Vahan's supply and demand ecosystem. This role will sit
at the center of day-to-day operations, using data to identify process and system breakages, coordinating across teams to drive resolution, and ensuring that control tower metrics are consistently tracked and improved.
This is a high-ownership role requiring strong analytical thinking, structured problem solving, and effective stakeholder management. You will work closely with Demand, Supply, Product, Tech, and Business teams to ensure operational stability, speed, and scalability.
What You'll Do
Daily Operations & Data Analysis
- Analyze daily operational data to identify gaps, anomalies, and process/system breakages.
- Build and maintain dashboards, trackers, and reports to monitor key control tower metrics.
- Translate data insights into clear problem statements and action plans.
Process Design & Improvement
- Work with Demand and Supply teams to define, document, and continuously improve operational processes.
- Identify recurring issues and drive root-cause analysis to prevent future breakdowns.
- Support rollout of new processes and ensure adherence across stakeholders.
Control Tower Governance
- Track and monitor performance against defined control tower targets and SLAs.
- Ensure ownership, timelines, and accountability are clearly defined for all action items.
- Provide regular updates to leadership on risks, bottlenecks, and progress.
Stakeholder & Issue Management
- Act as a coordination layer across multiple teams to ensure fast resolution of operational issues.
- Proactively flag risks and escalations with clear data-backed context.
- Follow up rigorously to ensure issues are closed with long-term fixes, not just workarounds.
What You Bring
Analytical strength
Strong ability to work with structured and unstructured data.
Comfortable using spreadsheets, SQL (preferred), dashboards, and basic scripting or BI tools.
Ability to convert raw data into actionable insights.
Program & Operations Management
Experience managing multiple workstreams, dependencies, and timelines.
Strong execution mindset with attention to detail and follow-through.
Stakeholder management
Ability to work cross-functionally with Demand, Supply, Product, Tech, and Business teams.
Clear and confident communicator who can drive alignment and accountability.
Problem-solving mindset
Structured thinker with a bias toward root-cause analysis and scalable solutions.
Comfortable operating in ambiguity and fast-changing environments.
Experience & Qualifications
- 2-5 years of experience in operations, program management, analytics, consulting, or a similar role.
- Prior experience in marketplaces, logistics, supply chain, or high-volume operations is a plus.
- Bachelor's degree in Engineering, Business, Economics, or a related field (preferred).
Why you'll love Vahan
- Work at the core of a platform that enables jobs for the next billion internet users.
- High-impact role with direct visibility into business-critical operations.
- Fast-paced environment with strong ownership and learning opportunities.
- Collaborative culture that values clarity, execution, and continuous improvement.
