Associate, Middle Office

• Client Processing - IC2Performs routine and non-routine client service and transactional support functions
• Provides analytics and reporting services, working to improve and automate transaction processing systems
• Advises organizational units/teams to ensure timely delivery of service, or resolution of issue
• Provides direction to lower-level service roles in the successful delivery of support or service
• Processes account related transactions per scheduled events/client authenticated direction
• Answers inquiries and resolves problems or issues
• Assesses needs and suggests/promotes alternative approaches to service models
• Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions
• Solves problems based on an understanding and knowledge of the intricacies of the system
• Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients
• Manages situations which may require adaptation of response or extensive research according to internal or external client response
• May be responsible for allocating and checking work of support team members
• May be responsible for specific supervisory review, training and approval actions
• Contributes to the achievement of team objectives

To be successful in this role, were seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required
• 3-5 years of total work experience is preferred
• Experience in brokerage processing is preferred
• Contributes to the achievement of team objectives
• Bachelor's degree in finance or the equivalent combination of education and experience is required
• 0-3 years of total relevant work experience preferred