About the Role
This person is a growth + retention driver for the MM merchant portfolio, owning customer conversations, adoption, data tracking, and cross-functional coordination to move AMB, TPV, and retention metrics. They operate at the intersection of Customer Success, Analytics, and Revenue Growth.
Key Responsibilities:
- Customer Management - Based on the customer profile, conduct merchant conversations to get feedback, understand pain points, areas where they need support. Focus on Product understanding and adoption as key growth drivers.
- Data & Analytics - Track Key customer Metrics (Product adoption and Usage, Revenue etc) to understand the customer profile.
- Maximizing Sales Opportunities - Special focus on retention & identification of opportunities for upselling & cross-selling. This team will own targets on key growth metrics.
- Cross-Functional Coordination - Work with other cross-functional teams (sales, product, Ops & marketing) as and when required
Mandatory Qualifications:
- 2-4 years experience in Sales and/or Business Development
- Product focussed sales aptitude/experience
- Strong business acumen and result oriented approach
- Strong interpersonal skills and ability to maintain long-standing relationships with clients
- Analytical Skills: Proficient in data analysis and interpretation, with the ability to derive actionable insights from customer data and metrics.
- Relevant experience in the Fintech/Banking Industry would be a plus
- Must have experience in B2B Sales
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
Location: Bangalore
