Client Servicing & Client Management:
- Develop and maintain strong, win-win relationships with clients by being dependable and proactive
- Act as a communication bridge between Indegene and clients; participate in meetings and status calls
- Anticipate execution challenges and manage client expectations through proactive communication
- Build networks within client organizations to support cross-selling and upselling opportunities
- Lead weekly review meetings and work closely with the sales team to drive account growth
- Develop stakeholder relationships to enhance client engagement and brand visibility
- Manage expectations of internal and external stakeholders to ensure high client satisfaction
- Adapt communication styles and presentations based on audience and context
- Resolve stakeholder conflicts constructively to keep projects aligned with goals
Operations Management:
- Manage daily operations with a focus on efficiency and effectiveness
- Define project scopes, estimate resources, and oversee projects from initiation to closure
- Understand the financial implications of operational decisions; manage budgeting and reporting
- Translate client needs into actionable solutions and winning project strategies
People Management & Team Development:
- Encourage employee growth through a supportive and learning-centric environment
- Manage and mentor large teams, offering constructive and developmental feedback
- Help team members identify and work towards professional goals
- Ensure timely and specific feedback to foster continuous improvement
Problem Solving & Business Acumen (Good to Have):
- Approach problems from multiple angles and implement well-evaluated solutions
- Identify key financial levers for business growth and improved productivity
- Stay updated on client trends and evolving needs to uncover new opportunities
Must Have:
- MBA qualification preferred
- 6–10 years of experience in project management and at least 5 years in a client-facing role
- Superior communication, interpersonal, and negotiation skills
- Experience managing large teams and projects
- Proficient in financial concepts and reporting
- Background in Life Sciences or Pharma is mandatory
- Ability to manage multiple stakeholders and take initiative
- Passion for market research and identifying new business avenues
