About Exotel
Exotel is one of Asia's largest customer communication platforms, helping enterprises move voice, messaging, contact centres, and AI-driven customer interactions to the cloud. We work with leading brands across fintech, e-commerce, consumer tech, and banking, powering billions of conversations every year.
Role Overview Legal Associate
Exotel is at the intersection of CPaaS, CCaaS, and Conversational AI, transforming how enterprises communicate at scale. As a Legal Associate, you will support this transformation by owning and scaling commercial contracting across products, customers, and geographies.
This is a hands-on, high-impact role where you'll work on AI-led, enterprise-grade agreements, build legal playbooks, and help evolve Exotel's legal systems toward public-company readiness.
Why This Role Matters
- Exposure across CPaaS, CCaaS, Conversational AI, and large enterprise deployments
- Direct ownership of contracts end-to-end, not a narrow review role
- Close collaboration with Sales, Product, Engineering, Security, and CX teams
- Opportunity to build scalable legal processes, automation, and playbooks
- Fast learning curve in an AI-first, high-growth environment
Key Responsibilities
- Independently review, negotiate, and close commercial agreements (MSAs, SaaS, DPAs, SLAs, SOWs, partner contracts)
- Identify and mitigate risks across data privacy, telecom, AI commitments, IP, security, liability, and SLAs
- Partner with Sales and business teams to enable faster, business-friendly deal closures
- Build strong product understanding across telephony, APIs, AI workflows, and SLAs
- Contribute to contract playbooks, CLM workflows, and legal automation initiatives
- Support governance, compliance, and audit readiness
What We're Looking For
Must-have
- 57 years of commercial contracting experience in tech / SaaS/platform companies
- Strong enterprise contract negotiation skills
- Ability to understand complex products and technical concepts
- Comfort operating in fast-paced, cross-functional environments
Skills
- Clear drafting and redlining
- Strong communication and structured thinking
- Business-oriented, pragmatic mindset
- Ability to prioritize and move fast
Nice to have
- Experience in CPaaS, telecom, AI, or data privacy
- Exposure to CLM tools or contracting automation
Education
- LLB (mandatory)
- Certifications in technology, privacy, telecom, or AI law are a plus
