Associate Manager - Internal Controls & Risk

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several

middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners,

helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

About the Role

• Responsible for end-to-end governance-focused process reviews including planning, execution and reporting.
• Responsible for end-to-end financial, operational, regulatory, and compliance audits/reviews to evaluate adequacy and effectiveness of internal controls and identify control gaps.
• Assess design and operating effectiveness of key controls across business processes. Maintain and update risk and control matrices (RCMs).
• Support other governance and risk-related initiatives such as Enterprise Risk Management, implementation support in new laws and regulations.
• Develop collaborative relationships with business teams and advise cross-functional teams on risk and control matters.
• Coordinate with external consultants, internal audit partners, statutory auditors, etc.
• Contribute in Management/Audit Committee reporting where necessary.

What we'll need:

• Candidates excited to build strong automated processes and drive the related outcomes are preferred for the role.
• A CA/MBA with 2-4 years of work experience in internal audit, process reviews, risk management.
• Candidates with Big4 or retail/e-commerce experience will be preferred.
• Strong analytical skills and a data-driven decision-making mentality. Knowledge of SQL will be an added advantage.

What we'd love :

• Excellent communication and presentation skills.
• Attention to detail.
• If deep problem-solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done provided by the company
• Health insurance benefits for you and your family

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.