Associate Manager - Gold Loan Operations

An Associate Manager for Gold Loan Operations isresponsible for the day-to-day management of a branch's gold loan business, including ensuring smooth customer service, managing operations, and meeting sales targets. Key duties include processing loans, verifying gold assets, managing operational errors and fraud prevention, and driving new customer acquisition through sales strategies and relationship management.

Core responsibilities

• Core responsibilities for an Associate Manager in Gold Loan Operations include customer and sales management, operations and risk management, and portfolio and compliance.
• Customer and sales management:This involves providing excellent customer service, resolving issues, achieving sales targets through various methods like field visits and campaigns, conducting client meetings and presentations, and maintaining strong customer relationships.
• Operations and risk management:Key tasks include overseeing daily branch operations to ensure compliance with policies, preventing revenue leakages, minimizing errors and fraud, managing loan processing and renewals, maintaining necessary records, and verifying the quality and weight of gold assets.
• Portfolio and compliance:Responsibilities in this area involve monitoring the gold loan portfolio, ensuring adherence to operational and documentation procedures, tracking overdue interests and pending renewals, and staying informed about gold loan policies and market activities.