Position Title: Systems Support Engineer
Position Overview
The Support Engineer will join our Global Support Engineering Team, providing remote technical assistance to over 1,000 users across 37 global offices. This role will collaborate closely with existing teams in New York, London, and Baarn (Netherlands) to ensure seamless support for a fast-paced enterprise environment. The engineer will resolve issues related to Microsoft-centric systems, prioritize end-user satisfaction, and contribute to maintaining high operational standards in a cloud-first, Office 365-driven workplace.
Requirements
- Minimum 2-3 years of experience in technical support roles.
- Microsoft certifications (e.g., M365, Azure, MS Teams) or equivalent experience.
Core Competencies / Key Responsibilities
- Expertise in troubleshooting and resolving Windows OS (Win 10/11) and Microsoft Office 365 issues, including Admin Center management.
- Proficiency in Microsoft Exchange Online, Azure AD, and Teams administration (user/group management, distribution lists, email flow troubleshooting).
- Strong knowledge of Microsoft Intune for mobile device management and endpoint security.
- Experience deploying, optimizing, and troubleshooting Windows desktops in virtual environments (e.g., VMware Horizon).
- Ability to manage Active Directory, DNS, DHCP, and other core infrastructure components and technologies.
- Skilled in supporting network printers, multifunction devices, and third-party/custom applications on Windows platforms.
- Experience administering Microsoft Teams Rooms and video conferencing tools (e.g., Zoom, Cisco Webex).
- Strong analytical skills to diagnose issues remotely and deliver timely resolutions.
- Excellent customer service ethos with clear verbal/written communication skills for global stakeholders, including executives.
- Flexibility to work occasional off-hours or rotating shifts to align with global offices.
- Collaborative team player with a proactive approach to documentation and process improvement.
Preferred Qualifications
- Prior experience working in a financial services or private equity firm, with an understanding of the unique IT demands in these environments.
- VMware Horizon View or virtual desktop infrastructure (VDI) support.
- PowerShell scripting for task automation and systems management.
- Experience with Microsoft Endpoint Manager/Configuration Manager.
- Vendor coordination for hardware/software escalations.
