Roles & Responsibilities:
- Supervise daily data processes to identify and resolve issues where files are delayed or stuck.
- Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions.
- Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
- Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
- Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.
- Develop and refine dashboards or reports to track system performance and file flow metrics.
- Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
- Responsible for ensuring that data is adhering to the KCI metrics on a regular basis
- Develop and implement test plans, scripts to validate system updates, patches and new deployments
- Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
- Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.
- Automate repetitive testing processes and improve testing efficiency.
Basic Qualifications and Experience:
- Bachelors degree and 0 to 3 years of Computer Science experience OR
- Diploma and 4 to 7 years of Computer Science experience
Must-Have Skills:
- Strong analytical and problem-solving skills to diagnose and resolve system-related issues.
- Experience with data transfer processes and tackle stuck or delayed data files.
- Knowledge of testing methodologies and quality assurance standard processes.
- Proficiency in working with data analysis and QA tools.
- Knowledge of writing SQL will be helpful
Good-to-Have Skills:
- Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL
- Some understanding of API integrations such as MuleSoft
- Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
- Sharp learning agility, problem solving and analytical thinking
- Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control
- Knowledgeable in reporting tools (e.g. Tableau)
Soft Skills:
- Excellent analytical and troubleshooting skills
- Excellent leadership and strategic thinking abilities
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation
- Ability to handle multiple priorities
- Team-oriented, with a focus on achieving team goals
- Strong presentation and public speaking skills
- Ability to deal with ambiguity and think on their feet
- Ability to influence and aim to an intended outcome
- Ability to hold team members accountable to commitments
