About Ved Sanjeevani
Ved Sanjeevani is a fast-growing wellness brand rooted in Nabhi Science the ancient Indian science of the navel as the body's central healing point. Our flagship range of 15+ nabhi oils addresses common health conditions including sleep disorders, joint pain, digestion issues, snoring, hormonal imbalance, and more using cold-pressed, Ayurvedic formulations that are safe, natural, and deeply effective.
Today, we have 4 Lakh+ customers across India. Most of them purchased a VS nabhi oil for a specific health concern and many of them have more than one issue that another VS product can help with. The Associate Health Consultant sits at the heart of this: as the trusted health guide who walks every customer from their first purchase to a lifelong wellness journey with VS.
Purpose of the Role
You are not a salesperson. You are not a support agent. You are a health consultant who happens to work for a wellness brand. Your job is to genuinely understand the customer's health situation, guide them on using their nabhi oil correctly, improve their health outcomes and where appropriate, introduce them to other VS products that can help. When done right, this is not cross-selling. It is health care.
Why This Role is Different
Real Health Impact
You talk to real people with real health problems and you genuinely help them feel better.
Science + Empathy
This role is equal parts Ayurvedic knowledge and human connection. Both matter equally.
Not a Call Centre
You are a consultant not a script reader. You are trusted to use your training and judgement.
Build a Career in Wellness
Join one of India's fastest-growing D2C wellness brands at an exciting growth phase.
The VS Nabhi Oil Universe What You Will Know Inside Out
You will be trained on all 15+ VS nabhi oil variants and the health conditions each one addresses. As an Associate Health Consultant, you will become a product and wellness expert across these categories:
Key Responsibilities
1. Inbound Health Consultations
- Receive inbound calls, WhatsApp messages, and chat queries from VS customers who have questions about their nabhi oil, its application, expected results, or health concerns.
- Conduct a structured yet warm health conversation understand the customer's primary health complaint, duration, severity, lifestyle factors, and current usage pattern.
- Provide expert guidance on correct application of nabhi oil timing, quantity, technique, and what to expect at 7 days, 30 days, and 90 days.
- Address customer doubts, usage concerns, or scepticism with scientific and Ayurvedic context not scripts.
- Resolve post-purchase concerns empathetically do not escalate unnecessarily; most issues can be resolved with correct health guidance.
2. Outbound Follow-Up Calls (Proactive Customer Success)
- Make proactive outbound calls to customers at defined touchpoints Day 7 (usage check-in), Day 30 (progress review), Day 60 (renewal reminder), and Day 90 (loyalty engagement) post-purchase.
- Open every outbound call with genuine curiosity about the customer's health not with a sales pitch. Ask: How has your sleep been since you started the oil, Have you noticed any change in your digestion
- Document customer health feedback, product experience, and improvement data on the CRM system (WebEngage or equivalent) this data feeds the retention and product teams.
- Identify at-risk customers those who have not seen results, are using the product incorrectly, or show signs of dropping off and escalate for priority attention.
3. Health-Guided Cross-Selling (Wellness Expansion)
- After genuinely helping a customer with their primary concern, explore their broader health picture Apart from sleep, do you face any issues with digestion or joint pain
- Recommend complementary VS nabhi oils as a natural extension of the customer's wellness journey never push, always prescribe. The recommendation must be clinically appropriate and personally relevant.
- Explain the science of multi-oil Nabhi therapy how different oils address different organs and how combining them creates compounding health benefits.
- Meet monthly cross-sell targets without compromising consultation quality if a recommendation doesn't make health sense, don't make it.
4. Customer Health Documentation & CRM Management
- Maintain detailed call notes on every customer interaction health complaint, current product, guidance given, response to product, and next follow-up date.
- Update the customer's health profile in the CRM after every consultation this is the backbone of personalised follow-up and ensures continuity across multiple calls.
- Flag patterns if multiple customers report the same issue with a product variant, escalate to the product team immediately.
- Submit daily call logs and weekly summary reports to the Head of Customer Success.
5. Customer Retention & Repeat Purchase
- Proactively call customers before their product runs out typically at Day 25–28 of a 30-day supply to check on progress and facilitate reorder.
- Handle renewal objections with health data Most customers see the biggest improvement between Month 2 and Month 3 of consistent use.
- Build a personal relationship with assigned customers remember their name, their health complaint, their family situation if relevant. Be their health coach, not a call centre agent.
- Contribute to the target of improving VS's overall repeat purchase rate from 17% toward 25%+ in FY27.
6. Product Feedback & Insights Loop
- Be the voice of the customer inside VS share themes, patterns, and verbatim feedback from consultations with the Product, R&D, and Marketing teams weekly.
- Participate in monthly product knowledge sessions stay updated on new SKU launches, formulation changes, and emerging health trends in the VS category.
- Contribute to the creation of customer health FAQs and consultation scripts your frontline expertise improves the whole team's quality.
Who We Are Looking For
Educational Qualification Any of the Following
- Bachelor of Ayurvedic Medicine and Surgery (BAMS)
- Bachelor of Homeopathic Medicine and Surgery (BHMS)
- B.Sc Ayurveda / B.Sc in Allied Health Sciences
- Master of Pharmacy (M.Pharm) any specialisation
- Bachelor of Pharmacy (B.Pharm)
- Diploma in Pharmacy (D.Pharm) with strong clinical or patient-counselling experience
Candidates with additional certifications in nutrition, naturopathy, yoga, or lifestyle medicine will be preferred. Freshers with a strong academic background and genuine passion for Ayurveda are equally welcome.
Experience
- 0–5 years of experience in health consulting, patient counselling, pharmacy retail, clinical practice, or health coaching.
- Prior experience in a D2C health/wellness brand (Traya, Vedix, Wow Skin Science, HealthKart, mfine, Practo, PharmEasy, etc.) is a strong advantage.
- Experience in telephone or digital health consultations preferred but not mandatory for freshers.
Skills What You Need
- Deep knowledge of Ayurvedic principles Doshas, Panchakarma, Dincharya, common herbal formulations, and their health applications
- Excellent listening skills the ability to hear what a customer is NOT saying is as important as what they are saying
- Empathy and warmth every customer is sharing a health vulnerability; they must feel safe and respected
- Fluent Hindi + conversational English + at least one regional Indian language (Marathi, Bengali, Telugu, Tamil, Gujarati, Kannada, etc.)
- Structured communication ability to explain complex Ayurvedic science in simple, reassuring language
- CRM proficiency comfortable logging calls, maintaining customer health records, and working with digital tools
- Resilience ability to handle sceptical, frustrated, or demanding customers with composure and professionalism
What We Value Above Everything Else
- You genuinely care about the customer's health you feel satisfaction when a customer says I slept better last week.
- You are honest you won't recommend a product that isn't right for the customer, even if it means a missed cross-sell.
- You take ownership if a customer hasn't seen results, you don't blame the product. You investigate the usage pattern.
- You are a learner Ayurveda and wellness science evolve. You read, ask questions, and update your knowledge continuously.
