Roles and Responsibilities:
- Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
- Planning for students Practical experience, ward assignments and trainings in consultation with the HOD Academics.
- Planning of curriculum with the cooperation and collaboration of the HOD Academics.
- Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
- Preferred Team handling exposure of patient care coordinators.
- Inbuilt empathy towards the patient and patient relatives.
- Knowledge of Hospital Billing components for IPD and OPD.
- Experience of handling TPA coordination and TPA queries for cashless facility.
- Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
- Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
- Proficient in training to provide outstanding services and ensure customer satisfaction.
- To educate students on how to address customer concerns and complaints promptly and professionally.
- To respond to customer needs and requests in a timely manner.
- Competent in teaching telephone etiquettes and resolve queries.
- To train to resolve billing concerns of customers and handle card and cash transactions.
- Knowledge of healthcare operations and quality parameters.
- Excellent communication, IT Skills and people skills.
Desired Skill Sets:
- Excellent facilitation and interpersonal skills
- Good written and spoken English knowledge.
- Good IT skills.
- Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded, and resilient.
Experience: Minimum 2 years of Clinical experience with one year of experience in working in Hospital billing department or 2-4 years of experience in Hospital Management.
Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 8 to 10 years of experience.
