About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
The position
will be based out of Mumbai and the incumbent will be a part of the DBET Field,
managing the west region - India Enterprise. The job profile includes,
- To meet customers along with CSMs and AM for the adoption of TCX(customer experience platform) for ordering & lifecycle management purposes.
- To bring market intelligence and competition benchmarking & make the TCX portal more user-friendly basis the data & information.
- To be the voice of customer & work on customer s feedback received through various channels, qualify them & incorporate in the portal to deliver superior digital experience to customers
- To be responsible for the TCx NPS survey for respective region customers, work on the feedback & provide customer delight.
- To facilitate the onboarding of customers onto the portal to ensure seamless adoption of the portal
- To be instilled with digital-first mindset & equipped to communicate the same to internal & external users of the platform.
Education: Graduate in Engineering. Experience: 8-10
years with exposure to customer relationship management & digital platform
development.
- Empathy and Customer-Centricity: Understanding the needs and concerns of both internal users and external customers, and ensuring that digital adoption initiatives enhance user experience.
- Accountability and Ownership: Taking full responsibility for the success or failure of digital initiatives, and fostering a culture of accountability within the team.
- Collaboration and Team Building: Promoting a culture of collaboration within the team and across departments to ensure cohesive efforts in digital adoption.
- Agility and Flexibility: Demonstrating the ability to adapt to rapidly changing digital landscapes, and being open to adjusting strategies and plans as new technologies emerge.
- Technical Proficiency: A solid understanding of the digital tools, platforms, and technologies relvant to TCL product portfolio. This capability allows the leader to guide the team effectively in digital adoption.
- Data-Driven Decision Making: Competence in using data analytics to inform decisions, track progress, and measure the success of digital adoption efforts.
- Continuous Learning and Development: A commitment to ongoing learning and staying updated with the latest digital trends and technologies, while also fostering a learning culture within the team.
