Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.The role encompasses driving the strategic expertise required to improve operational efficiency and deliver high-value results to the clients.As an integral leader in the COE team, this role will act as the vital bridge between global strategy and regional execution, ensuring the GBS organization houses deep subject matter expertise while regional leaders manage operational scale and delivery. The mission of the leadership role is to industrialize excellence, ensuring that our Global Ways of Working are standardized, automated, and world-class.Delivery Excellence & StandardisationDefine and institutionalise global delivery standards, frameworks, and operating models across GBS centresDrive consistency in processes, governance, KPIs, and service delivery practices underpinned by technology and AI enablementEstablish and track delivery excellence benchmarks, ensuring continuous improvement2. Automation & Innovation StrategyIdentify, prioritise, and build a pipeline of automation opportunities across GBS in partnership with the Automation CoELead the execution of automation initiatives (RPA, AI-led solutions, workflow tools, etc.)Create a culture of innovation by embedding structured ideation and continuous improvement practices3. Technology Enablement & Program LeadershipLead end-to-end delivery of key technology and transformation programs impacting GBSAct as the central point of contact between GBS Operations and Technology teamsTranslate business needs into scalable tech solutions, ensuring alignment on priorities, timelines, and outcomesTechnology Roadmap: Partner with the Digital team to design the GBS technology roadmap, pilot emerging tools (AI/RPA), and oversee formal RFP/RFQ processes for new vendors.Platform Development: Contribute to the design and build of the Talent Access Platform and other proof-of-concept projects to modernize our service delivery.4. Advisory & Capability BuildingPartner with GBS leadership to identify inefficiencies and recommend scalable solutionsProvide thought leadership on best practices, emerging technologies, and delivery optimisationBuild capability within GBS teams to adopt new tools, technologies, and ways of working5. Governance & Value RealisationEstablish governance frameworks to track progress, adoption, and ROI of automation and tech initiativesDefine success metrics tied to efficiency, cost optimisation, quality, and user experienceEnsure initiatives move beyond pilots to full-scale implementation and sustained value deliverySuccess Metrics (KPIs)Tangible reduction in manual effort through automation across GBSStandardised, scalable delivery practices adopted globallyStrong partnership between GBS and Technology with clear accountability and faster executionMeasurable improvement in productivity, quality, and cost efficiencyA visible pipeline of innovation initiatives moving from idea to impactRequired Experience & SkillsProcess Excellence: Deep background in process optimization and continuous improvement Lean Yellow Belt certification (or equivalent) is preferred.Technical Literacy: High Digital IQ with familiarity in AI, RPA, and data storytelling to lead a digitally savvy workforce.Stakeholder Management: Exceptional ability to influence complex global stakeholders and align regional delivery teams to a unified global vision.Global Mindset: Experience working across diverse cultures and time zones, particularly with large-scale delivery centers in India and other key GBS hubs.Superior communication, negotiation, and stakeholder management abilities.Strong analytical and problem-solving skills, with a data-driven approach to decision-making.Ability to thrive in a fast-paced, dynamic, and matrixed organizational structure.Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.
