Associate Director - LIMS BAU Delivery

Site Name: Bengaluru Luxor North Tower Posted Date: Mar 10 2026 Lead and run day-to-day Labware Technical Support and BAU operations for GSC Quality Control Labs, ensuring stable, compliant, and continuously improving static data changes, update or delivery of new analytical method analysis, and own incident, problem, release and change processes for our Labware installations manage the strategic supplier DevOps relationship and deliver against delivery OLAs and service SLAs, compliance and stakeholder expectations. Key responsibilities Labware BAU Delivery Operations (static data updates, analytical method updates, new analytical methods, product updates and additions, among other changes) Own Labware service delivery (incident, problem, request fulfilment) and ensure SLA adherence for global manufacturing site QC labs. Define and operate runbooks, support rotations, escalation paths and knowledge management. Supplier & DevOps management Manage the strategic supplier DevOps team: Demand management, capacity planning, sprint coordination, and performance metrics. GxP and Compliance Readiness Ensure delivery releases and support are aligned to GxP and internal compliance requirements. Ensure Labware operations meet GxP data integrity and electronic records requirements (e.g., 21 CFR Part 11 / EMA Annex 11 where applicable). Lead remediation actions from audits/inspections and maintain audit-ready artefacts. Release, change & configuration management Govern Labware BAU release pipeline, change approvals, release validation and rollback processes. Ensure consistent configuration control and traceability across environments. Continuous improvement & automation Identify and deliver automation opportunities including AI/ML solutions for (monitoring, test automation, documentation, and operational runbooks) to reduce risk/time-to-resolution. Stakeholder management & governance Act as primary LES BAU delivery lead and liaise with GSC D&T Quality stakeholders, and central Quality QC Stakeholders. Provide regular reporting to director, stakeholders and governance forums. People & financial stewardship Line-manage India GCC Labware staff hire, coach and develop team members. Own budget for BAU activities within delegated authority and track vendor spend. Deliverables (first 6-12 months) Stabilized BAU Delivery model meeting delivery OLA and support SLAs. Refine DevOps delivery model with supplier, including automation improvements and release schedule. Service dashboards: delivery metrics including backlog burndown, availability, incident metrics, change success rate and compliance status. Roadmap for operational automation and 12-month continuous improvement plan. Skills & experience (required) Demonstrable experience running Labware Instances or similar regulated laboratory systems in a GxP environment. Proven experience optimizing and leading complex delivery across multiple teams and global sites. Strong vendor/supplier management experience, including managing off shore/strategic DevOps partners. Deep operational experience: incident/problem/change/release management, ITIL practices. Technical familiarity with LIMS architecture, databases (SQL), scripting, cloud-hosted environments tools. Proven people-leadership skills and stakeholder management across technical and QA/QC teams. Excellent written/verbal communication and experience presenting to senior stakeholders. Qualifications & desirable certifications Labware Admin 1 and Admin 2 certification Degree in Life Sciences, Computer Science, IT, Engineering or equivalent. 10+ years relevant experience with at least 3-5 years in leadership/management roles. Desirable: ITIL, PMP/Prince2, DevOps certifications, and formal GxP/data integrity training. Behavioral competencies Customer and quality-obsessed: anticipates lab needs and prioritizes data integrity. Collaborative influencer: builds cross-functional trust and drives resolution. Decisive under pressure: leads major incident responses calmly, effectively, and across teams. Continuous improver: seeks automation and efficiency gains. Accountability: owns outcomes end-to-end. Why GSK Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation oncology HIV and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [Confidential Information] to discuss your needs. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way. GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in gsk.com, you should disregard the same and inform us by emailing [HIDDEN TEXT], so that we can confirm to you if the job is genuine.