Key Responsibilities:
- Engagement and Client management
- Transition of new FCC engagement
- Building robust quality control measures, standard operating procedures, management reporting
- Drive customer satisfaction
- Strategy & transformation
- Help in implementing the strategic vision for our Financial Crimes Compliance services.
- Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.
- Lead and mentor a team of compliance professionals.
- Technology initiatives
- Identify AI/ML and other technology use cases, in alignment with current market trends
- Work with IT teams to define requirements, perform testing
- Identify third party data and technology solutions to build an FCC managed services eco-system
- Staffing and Training
- Manage talent identification and retention
- Prepare and impart training programmes across the FCC domain
- Sales support
- Identify target segments
- Collaborate with sales team in client pitches and proposals
- Strategize the sales solution based on client requirements
- Management reporting
Key Competencies :
Required Skills & Qualifications Education & Experience:
- Bachelor's or Master's degree with FCC certifications (ACAMS, ACFCS)
- 15+ years of experience in the outsourcing industry, having worked with leading financial institutions
- Domain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).
- Experience in setting up client engagements, leading transitions, delivery management etc.
- Experience in sales pitch, proposal building, solutioning etc.
- Proven track record on client management and technology initiatives
Soft Skills:
- Strong leadership and stakeholder management skills.
- Ability to analyse business requirements.
- Excellent problem-solving, troubleshooting, and project management skills.
- Strong communication and training skills to support non-technical users.
- Ability to manage multiple projects simultaneously and work in a fast-paced environment.
