Shift timings: 6 pm Onwards
Location: Bangalore & Hyderabad (2 roles)
Mandatory requirement: people from BPM industry who has handled contact center employees/International voice process
Duties and responsibilities
- Work with business leaders to identify critical skills and competencies required for success and develop strategies to address talent gaps.
- Guide and support performance management processes, including goal setting, performance reviews, talent calibration sessions, and career development plans.
- Drive succession planning initiatives to ensure a robust talent pipeline.
- Manage and resolve complex employee relations issues, ensuring fair and consistent application of company policies and legal regulations.
- Lead employee engagement initiatives, such as surveys, feedback mechanisms, recognition programs, and employee events.
- Promote a positive work culture by fostering diversity and inclusion, employee well-being, and work-life balance.
- Oversee effective communication channels to ensure transparency and alignment with organizational goals.
- Contribute to the development and implementation of HR strategies, policies, and programs that align with business objectives.
- Stay updated on employment laws and regulations to ensure compliance and mitigate legal risks.
- Analyze HR metrics and trends to provide insights and recommendations for continuous improvement.
Skills & competencies
- Excellent communication and interpersonal skills.
- Solid problem-solving and decision-making abilities.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong knowledge of HR practices, employment laws, and regulations.
- Strong project management and organizational skills.
Preferred Skills:
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong leadership and team management skills.
- Analytical mindset and ability to use HR metrics for data-driven decision-making.
- Proficiency in HRIS (Human Resources Information Systems) and MS Office applications.
Interested can mail their CV at [Confidential Information]
CTC: Max 30 lacs
